Department Contacts:
Bill Bennett, Director of Electric
 
Contact Us:
8000 Herring Run Road
P.O. Box 1100
Seaford, DE 19973
302-629-9841
302-628-6022 Fax
302-629-4550 After Hours Emergency

Hours of Operation:
Monday - Friday
Fall/Winter Hours 8:00am to 5:00pm
Spring/Summer Hours (Memorial Day to Labor Day) 7:00am to 4:00pm
 
 

MAKING OUR DELIVERY SYSTEM SMARTER

What You Need To Know About Smart Meters

We are upgrading to better serve you, our customers! We are upgrading our current meter infrastructure with advanced meters, enabling us to deploy a host of services to our customers, while enhancing power quality and reliability. Advanced meters help us improve the way we do business, making our delivery system smarter and more accurate. Most importantly, these meters provide our customers near real-time information on usage data to help take control over their energy use and help manage their energy bills-at no additional cost.

  • GREATER CONVENIENCE - Because advanced meters use a wireless network to transmit usage information, meter readers no longer need to enter a customer's property to read a meter.
  • IMPROVED POWER QUALITY AND RELIABILITY - Advanced meters are capable of communicating data that notifies us when an outage or water leak has occurred and where the problem may be located. This improves our response time and how long a customer is without service.  
  • ENHANCED CUSTOMER SERVICE - Advanced meters provide online access to near real-time usage data to help manage costs. Plus, we can respond faster to either starting or stopping service.
  • MORE ACCURATE BILLING - We are better able to manage our business by providing more accurate and efficient billing.  In the future, this can open the door to new programs that benefit the customer, such as real-time pricing and pre-paid services.
 
    CURRENT METER
  • MANUAL METER READING-A meter reader has to enter your property to read the meter.
  • USAGE DATA EVERY 30 DAYS-Customers receive information on their usage once a month and after the fact, making it difficult to manage their bills.
  • TRADITIONAL RESTORATION-Visual inspection to determine location and cause of outage.
  • SERVICE REQUESTS-Requests to stop or start service would take several days to complete.
 
 
    ADVANCED METER
  • REMOTE METER READING-Usage data is sent over a secure wireless network to the utility, providing more accurate information.
  • USAGE DATA NEAR REAL-TIME-Customers will receive timely information on their energy usage, helping them make better decisions that can lower their costs.
  • IMPROVED RESTORATION-Visual inspection to determine location and cause of outage.
  • IMMEDIATE SERVICE-Requests to stop or start service can be done faster due to remote capabilities.
 
 
 
 
 
 
What is an advanced meter?
An advanced meter is a digital device that not only reads usage data for electricity and water, but transmits that data to us over a secure wireless network. Unlike the current analog meters, advanced meters do not need to be read by a meter reader, and provide two-way communication for improved efficiencies and outage management.
 
Why do the meters need to be changed?
Unfortunately, our current meter infrastructure is aging and needs to be replaced. Instead of replacing the meters with a similar product, we looked at making an investment in state-of-the art infrastructure that will provide long-term reliability and greater benefits to our residents and businesses. Doing so with advanced meters will enable us to provide a higher level of service and quicker response times.
 
How will I be notified of the installation process?
We will communicate in advance of the installation process, including letters to customers' homes, our website, and our Facebook page.  We also will contact customers a few days in advance, by leaving hang tags, to remind them that we will be in the neighborhood replacing meters.
 
Are advanced meters safe?
Yes, advanced meters are safe. They must meet safety requirements and standards as defined by the National Electric Safety Code. These meters are installed only by trained professionals, who exercise standard safety precautions.
 
Will my account and usage information remain confidential?
Our system adheres to the best practices and standards for cyber security and privacy. Our meters and associated communication system are encrypted and equipped with security measures to prevent unauthorized access and detect attempts at theft.  Moreover, companies, from utilities to developers, are working with federal agencies, such as the Department of Homeland Security, the Department of Energy, and the National Institute of Standards and Technology, to strengthen privacy and security standards to provide even more safeguards for consumer protection.
 
Will implementing this program raise my bill?
Implementing the AMI program is not expected to raise our customers' rates. It will, however, help our customers become more engaged in their electricity/water usage and help them better manage their usage, which could save money in the long run.
 
 
 
Energy Efficiency Services

The City of Seaford, in collaboration with Delaware Municipal Electric Corporation (DEMEC), has partnered with Efficiency Smart to help our residential and business cusoterms save energy and money.  From advice on products or project to rebates and discounts on energy improvements, Efficiency Smart can help you from start to finish.  To learn more about how you or your business can begin taking advantage of these savings, visit Seaford's page on Efficiency Smart's website by clicking the Efficiency Smart button below or conact their customer support staff at 1-877-889-3777 or info@efficiencysmart.org.

 
 
 
 
Customer Charge - May 2013

The City of Seaford is adopting a Customer Charge in its electric rates.  This action will remove a corresponding dollar amount from the energy rates to create this Customer Charge.  As a result virtually all of the City's electric customers will see no difference in the current amount of their electric bills.  The Customer Charge is also being introduced at the same time the City's Power Cost Adjustment Clause rate is going down, so all customers will see a reduction in their monthly electric bills.
 
The Customer Charge is an industry standard charge to collect some of the fixed cost of electric services.  These fixed costs may include some of the cost of administration services, monthly billing and meter reading, tree trimming, and some of the carrying costs for transformers, wires, poles, meters and other infrastructure used to provide the customer electrical service.
 
In the past the City of Seaford has charged for all its infrastructure, administration and billing services in the energy charge within its electric rates.  However with a changing industry there is the need to lower electric energy charges and to collect some of the fixed costs in a separate Customer Charge.  The use of a Customer Charge will provide a stable source of revenues to provide for the supply of electricity to all customers.  This change will allow the City of Seaford to sustain our distribution system and continues to provide reliable electric service.
 
Currently nine (9) of the eleven (11) Delaware electric utilities have implemented a Customer Charge.  The Customer Charge implemented by the City will be the lowest Customer Charges currently in place by any of the nine (9) Delaware electric utilities.  For example Delmarva Power currently has a $9.35/month Customer Charge and Delaware Electric Cooperative has a $7.95/month Customer Charge.
 
 
 
About Us
 
The City of Seaford Electric Dept. provides electric power to approximately 6700 customers (3600 electric meters) within the city limits. The city owns and maintains 3 substations, 81 miles of distribution lines, both overhead and underground, and 3 miles of transmission lines, all overhead. This complex network of lines and substations is maintained by a highly trained and dedicated staff. The department consist of the Director of Electric, an Operations Coordinator, a Technical leader and 7 Lineman. The Seaford Electric Dept. is committed to providing its customers with the most cost effective and reliable power possible.
 
 In 2008 the City of Seaford purchased more than 114.2 million KWH of energy for distribution to its customers. Our peak demand was 25,400 KW in 2007. Its association with the Delaware Municipal Electric Corp. (DEMEC) allows the city to purchase electric energy at some of the lowest rates possible while maintaining price stability in a volatile energy market. DEMEC is a joint action agency consisting of 9 municipal electric utilities in the state of Delaware. You can learn more about DEMEC at www.demecinc.net
 

Contacting Us
 
Although we do our very best to keep the lights on, events beyond our control such as weather, animals or vehicular accidents can and will cause the occasional interruption in electric service. To report an outage, downed lines or other electric issues contact the Seaford Electric Dept. at 302-629-9841. In the event of an emergency or no answer at the Electric Dept. contact the Seaford Police Dept. at 302-629-4550. You can also submit non-emergency requests on our Request Tracker, located on the left side of this page.


Click here for Frequently Asked Questions about Electric




Click here for Frequently Asked Questions about Smart Meters