Seaford Police Issues New Number for Non-Emergency Calls

October 28, 2019 – Starting at 7am on Wednesday, October 30, Seaford residents who need to report non-emergency scenarios involving police, fire or medical within the City of Seaford, such as alarm activations, disabled vehicles, and controlled burnings, should now dial (302) 855-2970. That number will connect callers to the Sussex County Emergency Operations Center, which is taking over dispatch responsibilities for the City on that date.
 
The previous non-emergency number to the City dispatch center will be turned over to the County center during the transition, but eventually discontinued with the County’s non-emergency line remaining in its place.
 
To contact an officer or employee of the Seaford Police Department, callers should dial (302) 629-6645. The number to report after-hours City utility issues will remain as it has been, (302) 629-4550.
 
As always, any and all emergency calls should still be directed to 9-1-1 when needing police, fire or EMS. 

Seaford 911 Center To Merge Operations With Sussex County Emergency Operations Center; Retains Local Call Center

October 24, 2019 – After nearly 40 years of service, Seaford’s stand-alone 911 center will take its final emergency call on Wednesday, Oct. 30, 2019, shifting call-taking and dispatching duties for police, fire and EMS services to the joint State-County 911 facility near Georgetown, while retaining a limited role as a customer-service center for City issues.
 
City officials voted Tuesday, Oct. 22, 2019, to merge Seaford’s 911 functions with the Sussex County Emergency Operations Center, a more modern and fully staffed facility operated by Sussex County and the State of Delaware. The transition will take place at 7 a.m. Wednesday, October 30, 2019 At that time, all police, fire, and EMS calls for service from within the City and the Seaford fire district will be answered by dispatchers at the Sussex County EOC.
 
The public will see no reduction in the timeliness or quality of service delivered in the minutes after a 911 call is made, so the decision is expected to have little to no effect for the public or emergency responders.
Officials stressed the decision is one of economics and scale, allowing for the City to save tax dollars that can be now applied to other public needs and infrastructure.
 
“The bottom line is 911 service will remain for the residents of Seaford. This will be a seamless transition,” Seaford Mayor David Genshaw said. “After the transition, if you call 911 in the City of Seaford, or anywhere in the Seaford fire district, rather than the call coming into the City’s dispatch center, it will instead route in an instant to Sussex County EOC”.
 
“From a user standpoint, callers won’t notice a bit of difference. This just makes sense to merge our operations with the joint County-State facility so the City can focus on other needs, while allowing that critical 911 function to fold into an operation that fields more than 130,000 calls for service each year,” Mayor Genshaw said. “This just makes sense from a business and logistical standpoint, and we have every confidence it will serve our taxpayers and citizens well.”
 
However, sensitive to concerns voiced by some residents in recent weeks, Council voted to retain some functions within the City, specifically administrative and non-emergency calls for service. The center, which is located at the Seaford Police Department, will continue to handle administrative calls, including City Utility after-hours requests, and assist with officer support and walk-in concerns.
 
Officials for both the County and State said they are ready to support Seaford following the City’s decision.
 
“As someone who has been a member and taken on roles as president, chief, and ambulance captain in the Seaford Fire Department for almost 50 years, and as someone who has also served in both the City and County governments, I understand the complexities and challenges Seaford leaders are faced with,” County Council President Michael H. Vincent said. “Ultimately, as public servants – whether that’s in emergency services or as elected officials – we have to do what we believe is in the best interest of the people we serve.”
 
Currently Sussex County Emergency Operations Center, located on the grounds of the Delaware Coastal Airport near Georgetown, handles police, fire and EMS dispatch for all of Sussex County, with the exception of the cities of Seaford and Rehoboth Beach, and their respective fire districts. With this change, only the County-State EOC facility and Rehoboth Center would remain as the 911 centers in southern Delaware.
 
“Sussex County has a long and successful track record of providing 911 services and emergency dispatching, stretching all the way back to the 1960s. We know the day-to-day demands, we know the community, so this is a natural fit,” said Sussex County Emergency Operations Center Director Joseph L. Thomas. “By taking on Seaford Center’s operations, this will help the City meet its changing needs, and it will also give the County an opportunity to grow our staff and technology to meet ever-increasing call volumes.”
 
“The Delaware State Police Regional Communications Center in Sussex County stands ready to receive 9-1-1 calls for the City of Seaford,” said Sgt. Richard Bratz, spokesperson for the Delaware State Police. “This transition to the State Police Emergency Operations Center will be seamless with no delay in service and callers will receive the same level of service currently being provided to all of the communities throughout the state.”

FY2015 Audited Financial Statement Now Available

At a Council meeting on Tuesday, November 25, a member of Pigg, Krahl and Stern presented the FY2015 Audited Financial Statements to the members of Council and the public.  The complete information can be found below.


Click here for FY2015 Audited Financial Statements and Presentation